Shipping policy

Order Processing

  • All orders are processed, packed, and dispatched within 1–2 business days (Monday to Friday, excluding UAE public holidays).

  • Orders placed over the weekend or on public holidays will be processed the following business day.

  • Once your package is handed over to our courier partner, you will receive an automated email containing your tracking link and shipment details.

Delivery Timelines & Rates

Destination Delivery Time Shipping Cost
UAE (Standard Delivery) 1–3 Business Days AED10/Free over AED 150
UAE (Express / Next-Day) 24 Hours (Orders placed before 2 PM) AED50

Order Tracking As soon as your rotation leaves our fulfillment center, a tracking number will be sent directly to your registered email address. You can monitor the real-time movement of your parcel directly via the courier tracking portal.

Customs, Duties & Taxes (GCC & International Orders)

  • Domestic (UAE): All prices displayed are inclusive of local taxes where applicable.

Address Accuracy & Undeliverable Packages

  • Please review your shipping address and contact number carefully at checkout. Drop971 is not responsible for shipments delayed or returned due to incorrect or incomplete address information.

  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay applicable destination customs duties, any return shipping fees or restocking costs will be deducted from the eligible refund amount.

Damaged or Lost Shipments

  • If your order arrives damaged or shows an unexpected delivery exception on the tracking link, please contact us within 48 hours of the delivery timestamp at drop971.ae@gmail.com with your Order Number (#D971-XXXX) and supporting photos of the package and items.